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I had exactly the same issue regarding the "Free Sample". My bank contacted me as they felt the charges may have been fraudulent. I was having multiple amounts debited to my Card, each for different amounts. My bank credited back those charges & on their advice I had...
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Anonymous
Joe

Don't you listen to Alice Cooper ?" nothing's free "

#1106918
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I too have been taken - like all the comments above. Retrocharged $178.46 for my FREE samples. The reason given by Lumanere customer service is that it was really a 15 day trial and that I needed to cancel my "trial" (already having received the products) with the 15...
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#1091857
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I have really bad bags under my eyes so I wanted to try Soliel; I ordered the Soliel and was given a choice to add Lumanere, which I did, with the only charge being for shipping. There was absolutely nothing about a 14 day trial period before being charged full price....
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1.0
#1086788
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Lumare - Horrible

Lumare
#1074357
They never said anything about a trial period. Now they are saying to send it back it's going to cost. 38.00. Customer service is no help. Just want more money for nothing. Never again.
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Lumare - I want to cancel

Lumare
#1074197
1.0
Details
Could not find information regarding my subscription. Then how do you bill me and send me products?
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Lumare - Unethical and poor customer service

Lumare
#1061159
Same as other posts! Signed up for "free" samples for shipping and then get bill for not one but two continuous shippings! $89 and$88, same excuse! Fine print! " I am only customer service" will gladly talk to lawyer about class action suit! How low can some people get! SLUGS!!
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Lumare - I agree

Lumare
#1044400
1.2
Details
I want corporate telephone number please
Comment
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
Offer states free just pay for shipping 30 days later charged $90 from checking account stating payment for product. We didn't hear from you within 14 days so you are charged for the product! Spoke to 2 customer service reps Nothing they could do, they didn't care at...
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#1085153
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Did the free trail tap no on the eye cream even when they call me I said no over and over customer service can't help you they give you an # to call which is automatic next thing I know getting charge $40. To cancel something I never agreed to in the 1st place This...
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1.0
#1084542
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I I ordered Derma Divine from Kelly off the Kelly and Ryan Show it was a free product of facial cream and eye cream just had to pay $4 shipping which I did. Next thing I know I'm receiving another shipment I hadn't heathen opened the first set I called and I...
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#1083732
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Same as every other complaint this company has: you cancel both deals when they notify you that they are shipping this 175 dollars of lotion to you, and you realize that you could buy a small car for that each month. They do not actually ship anything to you, you...
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#1072016
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They promise you a 14 day free trial, believe me if you don't cancel in 14 days you will be charged no matter what! They charged me $89.84 for the facial cream and $88.62 for the eye cream after I cancelled. When I called to find out why they said I cancelled on the...
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1.3
I didn't like
  • False advertising
  • Customer service
  • Shady business practices
#1070650
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I ordered a trial after carefully reading all the fine print to make sure there were no automatic refills. I received one additional shipment, which I did not want, so I called the company so I could return it for credit. They stated that there were no returns allowed;...
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#1069371
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Very similar to the last customer they ripped me off $89.00 also. The actual spelling of their company is "Lumanere". I also fell prey to another product that was solicited in the same manner "Soleil". If it wasn't for my bank calling me about both transactions--the...
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Anonymous
Alden

I also got scam by these company. Luckily i caught them when the package arrived. When i signed up for free trial. No disclosure nor small fine print. When i got the package, ...

Anonymous
Anonymous

They are thief, they stole $180 from my credit card. I'll fight this strongly

I didn't like
  • This company is a scam
  • Lies about the trial and delivery
  • Deceptive advertising
#1063969
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