I had exactly the same issue regarding the "Free Sample". My bank contacted me as they felt the charges may have been fraudulent. I was having multiple amounts debited to my Card, each for different amounts. My bank credited back those charges & on their advice I had...Read more
I too have been taken - like all the comments above. Retrocharged $178.46 for my FREE samples. The reason given by Lumanere customer service is that it was really a 15 day trial and that I needed to cancel my "trial" (already having received the products) with the 15...Read more
I have really bad bags under my eyes so I wanted to try Soliel; I ordered the Soliel and was given a choice to add Lumanere, which I did, with the only charge being for shipping. There was absolutely nothing about a 14 day trial period before being charged full price....Read more
Lumare - Horrible
They never said anything about a trial period. Now they are saying to send it back it's going to cost. 38.00. Customer service is no help. Just want more money for nothing. Never again.
Lumare - I want to cancel
Could not find information regarding my subscription. Then how do you bill me and send me products?
Lumare - Unethical and poor customer service
Same as other posts! Signed up for "free" samples for shipping and then get bill for not one but two continuous shippings! $89 and$88, same excuse! Fine print! " I am only customer service" will gladly talk to lawyer about class action suit! How low can some people get! SLUGS!!
Lumare - I agree
I want corporate telephone number please
Offer states free just pay for shipping 30 days later charged $90 from checking account stating payment for product. We didn't hear from you within 14 days so you are charged for the product! Spoke to 2 customer service reps Nothing they could do, they didn't care at...Read more
Did the free trail tap no on the eye cream even when they call me I said no over and over customer service can't help you they give you an # to call which is automatic next thing I know getting charge $40. To cancel something I never agreed to in the 1st place This...Read more
I I ordered Derma Divine from Kelly off the Kelly and Ryan Show it was a free product of facial cream and eye cream just had to pay $4 shipping which I did. Next thing I know I'm receiving another shipment I hadn't heathen opened the first set I called and I...Read more
Same as every other complaint this company has: you cancel both deals when they notify you that they are shipping this 175 dollars of lotion to you, and you realize that you could buy a small car for that each month. They do not actually ship anything to you, you...Read more
They promise you a 14 day free trial, believe me if you don't cancel in 14 days you will be charged no matter what! They charged me $89.84 for the facial cream and $88.62 for the eye cream after I cancelled. When I called to find out why they said I cancelled on the...Read more
I didn't like
- False advertising
- Customer service
- Shady business practices
I ordered a trial after carefully reading all the fine print to make sure there were no automatic refills. I received one additional shipment, which I did not want, so I called the company so I could return it for credit. They stated that there were no returns allowed;...Read more
Very similar to the last customer they ripped me off $89.00 also. The actual spelling of their company is "Lumanere". I also fell prey to another product that was solicited in the same manner "Soleil". If it wasn't for my bank calling me about both transactions--the...Read more
I didn't like
- This company is a scam
- Lies about the trial and delivery
- Deceptive advertising
Do you have something to say about Lumare? What happened? What can we help you with?