Holly G Wco

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Verified Reviewer

Enraged

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I ordered the samples and received nothing in the mail, and they double charged me full price for both and will NOT refund me my money! They hangup on me when I call. I want my money back!!
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Loss:
$169
Pros:
  • Non
Cons:
  • It is all a scam to make money off unsuspecting people
  • Nondisclosure
  • False statements

Preferred solution: Full refund

User's recommendation: DO NOT BUY!! IT'S A SCAM

2 comments
Machele Imf

File a dispute with the card issuer. Explain what happened. Should work out for you.

Guest
reply icon Replying to comment of Machele Imf

Thank you I sure hope so.

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Nicole Mmv

Scam !!!

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They lied never processed the full refund they promised ! I was assured it was only a sample! 2 charges on my card amounting up to $90 I never authorized This or for more products !! The girl tried to give me a discount, I said let me make my self more clear I don’t want this product it doesn’t work ! She issued me a refund it would be 5 days for full refund, 10 days later still no refund! What a discrace she is .
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Reason of review:
Return, Exchange or Cancellation Policy
Jonika Ind

Cancel my order

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Lumare - Cancel my order
Lumare - Cancel my order - Image 2

Ordered in 2017 TRIED to cancel recurring monthly order 4 months ago. Still getting it. My bank says every time I get it it comes from a different company.

Different phone # on each debit, I called each number and got the same person who CANNOT HELP ME!

Please cancel!

KAREN MCCUMBER

119 BAKER STREET

ANDERSON, SC 29625

EMAIL:

kenmcc71@***.com OR taffyeelizabeth@***.com

I do not have an order number, BUT you must have my address since I am still getting it monthly!!

See attached picture of the cream. I like the eye cream, but cannot afford it. Please cancel my monthly subscription.

thank you.

thank you.

thank you.

thank you.

thank you.

thank you.

thank you.

View full review
Pros:
  • I liked it
  • Worked great
Reason of review:
Problems with payment
2 comments
Guest

OH MY DELETE YOUR ADDRESS AND PHONE NUMBER NOW!! NEVER POST SUCH PERSONAL INFORMATION ON THE WWW.!

Guest

Dummkopf : Never, ever publish personal information on an open internet site ! It is akin to opening Pandora's Box in your living room.

That is Cardinal Rule Number One ! You're horribly naive and I hope you don't suffer for it but you have been warned.

View more comments (1)
Anonymous
map-marker Jacksonville, Florida

How dare you say sample is free I put in my card no problem with 6 some thing shipping give my card and your company takes over 30 dollars shame on you Kelly

Free sample 6something shipping no problem put in my Debit card charged over 30 dollars Shame on you as a girl from South Jersey
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Nancy W Qaq
map-marker Ankeny, Iowa

Pissed consumers.

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This is a scam. Kelly you are a Thief taking people's money out of their account without permission. Offering free samples that aren't free. are County attorney is working on this as we speak. I hope you spend time in jail for this. I want my money back. you can send it back to my bank account you have that information. My bank has canceled this transaction. they also cancelled my card so that you can't touch it. I hate this company your thieves are rip-offs and you're nothing but *** Kelly Ripa you are ***
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Lori L Rkv

I’ve been scammed

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I signed up for two free products and paid shipping only.now I’ve been charged 98.41 on my card fraudulently and you better put it back or you will be talking to the fraud dept at my bankI tried to resolve it by calling. The girl was extremely rude,spoke broken English I did not understand,and said she couldn’t find any account. Well you better find it and you better give me my money back
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Reason of review:
Problems with payment
Anonymous

KELLY RIPA SCAM--FOR LUMARE CREAM

BIGGEST SCAM !! Ordered a sample of eye wrinkle cream for $5.95 on the advice of KELLY RIPA on her morning show in early February 2017.

SHAME ON KELLY RIPA FOR BEING PART OF THIS SCAM!!! I called that afternoon to be sure that there was only one charge and would only get one sample. They said it would be only one charge. When asked for verification of only one item to be shipped, Allusive eye wrinkle cream, a free sample, I was told I would get this one item at the "sample price" of $5.95.

We received 2 items in one box, not only one shipment but two. We have been charged $89.95 and $85.95 for each item. We only requested one sample type initially. Each month for two months, we were shipped both items in one box.

When we recently received our credit card bill, we found 2 charges on 2 different dates for the above charges. When we called to demand a refund for unauthorized charges, they refused to refund and would not accept returns. They asked for cancellation number and we were told by the girl that gave us the assurance of the cancellation, no cancellation number was given to us. We called to cancel the above charges and to stop sending us these or any other items.

THEY DID NOT AGAIN GIVE A CANCELLATION NUMBER WHEN WE CANCELLED SEVERAL DAYS AGO ---BUT THEN ASKED FOR CANCELLATION NUMBER WHEN ASKED FOR REFUND WHICH WE DID NOT GET THEN OR EVEN NOW. We contacted the credit card company and they were very familiar with the scam.

They reversed charges and put this transaction in dispute. This will probably go on for several months and am very disappointed in KELLY RIPA for recommending this product--I WONDER IF SHE EVEN KNEW ABOUT THIS SCAM AND WHAT HER CUT IS ON THIS VERY DECEITFUL SCAM.

View full review
Loss:
$355
Cons:
  • Deceptive scam
Reason of review:
DECEPTIVE SCAM

Preferred solution: Full refund

17 comments
Guest

I was a victim of this scam as well. Except for higher charges and I didn't receive the items at all.

Guest

Don’t blame Kelly Ripa they stole her name to endorsed this product. I fought it and they gave me 30% refund and canceled my subscription.

It’s a scam and we are victims. God will sort them out.

Guest

I also ordered the "free trial" wrinkle cream agreeing to pay shipping and handling. This was a 5.99 charge that ended up being 6.77.

The next month I saw a charge on my account for 89.71. I called and they told me I had not sent them a product review in the 2 weeks they allow so I had to pay for the cream?????? I never saw anything about contacting them.

So I am now out all that money. I feel this company takes advantage of people and I am so disappointed because it is Kelly Ripa cosmetics.

Guest

The same thing happened to me. After giving my credit card info just to pay 6.95 for shipping, I was to receive a free sample .

Instead it kept telling me my free sample order was not compete without being suckered into buying other items without no way to back out. I hope no one else falls for this dirty trick by KELLY RIPA'S new product line.

Guest

I recently bought Kelly Ripas wrinkle cream for 5.99 without agreeing to anymore merchandise two months in a row was charged 85.00 a month I had To contact my credit card company and dispute the charges . The wrinkle did not work never agreed to any commitment very disappointment and a scam watch out!!!

Guest
reply icon Replying to comment of Guest-1622156

Same here....I’ll never buy anything with her name on it again.

Guest

This scam happened to me as well. Currently in dispute.

Did you save the original ad that said free sample? I also wonder if Kelly Ripa even knows what is happening.

The cream didn’t do anything for me. The second shipment I returned and got credit but the charges for the free sample is still in dispute.

Guest

I to have fallen victim to this scam. Im really angry.

Ive never been a big fan of Kelly Ripas. But I figured I was being to harsh and give her a chance.

Forget it after this I'm all set with her way overpaid dizzy blonde anyone can do her job. Shes not nor will ever be in the same class as Regis!

Guest
reply icon Replying to comment of Guest-1617582

This is certainly a scam I ordered one product price of5.95 they sent me 2and put an extra charge on my credit card and when I called to dispute the extra charge on my credit card they claimed they did not know what I was talking. Credit company disputing charges.

Guest

This is a scam. They send you the 'free' sample, then a week later they cha get your credit card for $103.00.

An official nauthorized charge on my credit card.

Fortunately my bank has a great fraud alert system and notes from Ed me immediately. I lose what little respect I had for Kelly Ripa for being assocIated with this scam.

View more comments (16)
Anonymous

Ripoff and little recourse

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I have really bad bags under my eyes so I wanted to try Soliel; I ordered the Soliel and was given a choice to add Lumanere, which I did, with the only charge being for shipping. There was absolutely nothing about a 14 day trial period before being charged full price.

I'm very computer literate and I always look for the "gotcha". I received an email confirming the order, but the total charge for both was $28; this included two $10 charges for each product (handling? unclear notation on the charges) plus shipping, which was a reasonable charge. Again, there was nothing on the confirmation email to alert me that this was a 14-day free trial.

I tried both products, but especially the eye cream, for close to a month. There was absolutely no difference or improvements. When I received my credit card statement, I saw three charges that added up to the $28 I agreed to pay. Then, further down there were 2 more charges for almost $90 each with descriptions and different phone numbers.

I called the phone number for one of the products and got options for each for reorders. Finally, by pressing 0, I got a customer representative named David. David explained that, since I didn't return the products within 14 days, I was charged the full price for each. First, I went through cancelling the "automatic reorders" so that I would get charged again; I haven't had another credit card statement since then, so I have only his assurance that I won't be charged again.

Then I told him I wanted the $90 charges credited back to my account. David told me that he couldn't do that so I told him I would write as many negative reviews to warn others; that didn't help. Then I told him I was going to dispute the charge with my credit card company. He said something like "Are you saying you are going to dispute the charge" as if he had to get that statement confirmed and then said he could credit half of the charge back.

I told him that was good enough and that I wanted to talk to a supervisor. After continuing to complain, he finally told me that if I returned the products, he could credit the full amount but that I would be responsible for the return postage. Note that, even though I was initially talking about one of the products, I made sure that he was taking care of cancelling reorders for BOTH products. I still felt that I was being ripped off, so I insisted on speaking to a supervisor.

He said I would receive a call in 24 to 48 hours. I asked what the caller ID would show, since I don't answer phone calls from unfamiliar numbers and he told me it would show the number I just called. While I was on the phone, I got information on how to return the products and he gave me specific info on the address and to write certain numbers on the outside of the envelope. He gave me this information reluctantly as if he really didn't want to do that.

I asked how I could be sure that they would credit my account and he said if I followed his instructions I would get the credit. Not exactly encouraging! No one called within a week, so finally, I bought a padded envelope and mailed the product back, following his instructions to the letter. Then I called my credit card company (I've used the same credit union for over 25 years) and the young lady informed me that she could remove the charges BUT I would have to get a new credit card to do so.

That isn't appealing to me because, as a business person, I have a number of recurrent charges that I would then have to notify of the changes - plus it would leave me without a credit card (I have only one) for up to 10 days. Finally I decided not to do that although, if I receive further charges, I may have to go that route. So, my main complaint is that the terms of the "free trial" weren't spelled out anywhere - including any fine print or on my confirmation email. If the products didn't work, I was already out $28, but I could live with that.

But I couldn't live with another $180 for the products that are worthless. My secondary complaint is that I was totally at the mercy of this unscrupulous company who is taking advantage of people every day. They obviously have a routine starting with they can't refund the money, they can refund half of the money and then they can refund all of the money if you say the right things during the call.

At the end of my call with David, I remarked that I bet he dealt with these calls all day long and his reply was "That's my day" so they know that the product is worthless and that they've got peoples' money and credit card or bank account number and they can really do whatever they want to do. Just don't go into this unless you know especially that it is a 14 day free trial and it will cost you more money to get out of it.

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Reason of review:
Not as described/ advertised
1 comment
Guest

It happened to me to. I an trying to cancel the $98.04 on my bank account. Thanks for the information

Anonymous

Lumanere facial and other creams are a SCAM. they lurred me in with a free sample, i agreed to only a sample, never committed to a contract or anything of the nature. DO NOT FALL FOR IT.

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AND Without permission took the payments out of my hubands business account. I never AUTHORIZED THAT!

I informed my bank manager to report anymore attempts to charge anything of that nature without our permission. they'll trick u, try a free sample and then they start coming sometimes as fast as 2 weeeks. I am PISSED! tTrust I am taking this all the way.

My attorney is looking into some things about false advertisement. DONT DO IT!!!!!!!! Stacey I will never fall for that again and I hope ladies out there do not. I am located in the St.

Louis metro area. Please take heed to this blog!!!!!!!

View full review
Loss:
$640
Reason of review:
Order processing issue

Preferred solution: Full refund

Shelbi Cym

Cancelation of products

Cancel my account. You have frauded me. I want it canceled. I have contacted my bank. I want a refund. Not 30 % and not 50 %. A full refund. Order ID : 80671EE3E3. Rachael Ashton Mermaid Waters 4218 Queensland Australia
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Reason of review:
Return, Exchange or Cancellation Policy
2 comments
Guest

Bim consultants in BangaloreCongratulations for this wonderful blog. I found it very informative and interesting too.

I have bookmarked your blog and will return in the future.

I want to encourage you to continue that marvelous work, have a great daytime! Bim consulting services

Guest

How did you contact the company?!? Same thing happened to me please let me know!!!!! I signed up for free trial now my credit card is maxed out without my knowledge 88.00 and 89.00 taken every month for months It was ire easy to order but now you can’t get ahold of anyone to cancel

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Anonymous

How To Get Your Money Back

I had exactly the same issue regarding the "Free Sample". My bank contacted me as they felt the charges may have been fraudulent. I was having multiple amounts debited to my Card, each for different amounts. My bank credited back those charges & on their advice I had that Card cancelled & another issued. Apparently, and sadly, this isn't the first time my bank has seen this. Well over a year ago, maybe two, I had much the same issue with another skin care company. I phoned them & had no joy UNTIL!! I told them I was going to report them to the Australian Federal Government. Their attitude changed instantly & I was provided the return address. It cost a bit in postage but not nearly the near $200 I was being charged. The reason I said "Federal" government was because these rip-off companies are American based & conceived and the word 'Federal' is what they understand. If I'd said "Commonwealth and/or State Government" I'm almost certain I'd not have had the back-peddling that I did. In fact, I not only said Federal Government, I said I'd also report them to the ACCC. I've a strong feeling they know what the ACCC can and will do. Give it your best ladies! Hit them with phone calls and emails including emailing their Head Office. I'm fairly sure you'll be able to see the city and state for the product in very small print somewhere on the container. If you can't read it, take a pic with a smart phone then enlarge it on the screen. Once they know you're serious and you will never let it go, they will listen and either just Credit your account or have you return then credit. I strongly recommend you have a new Card issued so they won't be able to take so much as 1 cent from you in the future. And you'll have peace of mind. Wishing everyone a happy ending to a disgraceful situation. As I told these people, you simply cannot do this in Australia, we just don't do business that way.
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Reason of review:
Problems with payment
1 comment
Guest

Don't you listen to Alice Cooper ?

" nothing's free "

Anonymous

Lumanere - soleil

Dumb me...scamm 100%...very very deceiving..I got the product but I could not use it at all. So I returned it and had a tracking number. But they still took $88.62 out of my account. I called them twice March 22, 2017 and talked with Mr. Alvin and he said they would credit my account. Well its April 1st and I called again and talked with another rep by the name of Cimir Confirmation #C834726 and she said once we order the product, we cannot return it back to them. I returned the first ones I rec'd March 16th and I rec'd and another box of them and had it RTS. The gal (rep) said today I should be getting the product back. I said there better not be another $88.62 taken out of my account. She said there should not be. Because I cancelled it. Do not order because if you cannot use it they take your money and cannot return it at all. I think it in not right at all how you run your business. I did call back again and I talked with Alvin the same rep with Soleil and he said he was sorry that I will not get a refund that I will get another set no charge of course since it is paid for. I JUST WANT TO BE SURE MY ACCOUNT IS CLOSED 100%....Thank you Kittty
View full review
Loss:
$89
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

4 comments
Guest

Here are their phone numbers. This place is asking for it from the FTC. VERY deceptive, undisclosed contract.

877-349-**** & 888-981-****

Guest

I can't find a phone number to call them. If you could, please post their number, they are thief's. Thank you

Guest

This happened to me too. They took 89.84 for the eye cream and 88.62 for the face skin care without my knowledge.

I did not order the product, it was just sent to me. I didn't like either product because it does not work.

Guest

thank you for your input. I contacted rep at Lumanere and Eddie said I needed to call back with tracking number.

I can NOT find phone number. Can you please help me out with this.

As noted on the ad they state will cost $89.84 HOWEVER, they took $193.23 out of my account. when I called to complain ( as I had the packing slip with phone number)Eddie told me that he would give the products for 1/2 price.

How ridiculous!

Please add phone number

Thank you

View more comments (3)
Anonymous

Trickery

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They promise you a 14 day free trial, believe me if you don't cancel in 14 days you will be charged no matter what! They charged me $89.84 for the facial cream and $88.62 for the eye cream after I cancelled.

When I called to find out why they said I cancelled on the 15th day. (weekends included). Mind you, I already paid $$3.86 for the facial cream and $4.71 for the eye cream that was supposed to be free! So in total I have paid $247.03 because it includes bank fees on a product I'm not sure even works!

I'm so pissed, what a scram.

I never would have agreed to this, however I take full responsibility for not reading all the bad reviews this product has gotten. This company should be ashamed of these selves, customers should be warned about your trickery!

View full review
Loss:
$200
Cons:
  • False advertising
  • Being ripped off and taken advantage of
  • Shady business practices
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

Anonymous

Lumanere fraud

I too have been taken - like all the comments above. Retrocharged $178.46 for my FREE samples. The reason given by Lumanere customer service is that it was really a 15 day trial and that I needed to cancel my "trial" (already having received the products) with the 15 days. I have gone back through the order material, including the order comfirmation and the email confirmation and NOWHERE does it say anything about the 15 day cancel requirement. Customer service also told me that the charges may be taken off by my credit card but that they'd be right back on later. I have disputed the charges with my credit card anyway and feel as though I have the paper work to back me up.
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Reason of review:
Pricing issue
Anonymous

Horrible and a scam

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Did the free trail tap no on the eye cream even when they call me I said no over and over customer service can't help you they give you an # to call which is automatic next thing I know getting charge $40. To cancel something I never agreed to in the 1st place This whole experience was nothing but bait and switch scam with horrible customer service that can't even help the consumer why have a rep if there nothing they can do
View full review
Reason of review:
Return, Exchange or Cancellation Policy
Legion Kvd

I want to cancel

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Could not find information regarding my subscription. Then how do you bill me and send me products?
View full review
Cons:
  • Nondisclosure
  • Deceitful subscription scheme
  • Being dunned for payment after i canceled
Reason of review:
Return, Exchange or Cancellation Policy

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