Lumare

Ordered in 2017 TRIED to cancel recurring monthly order 4 months ago. Still getting it. My bank says every time I get it it comes from a different company.

Different phone # on each debit, I called each number and got the same person who CANNOT HELP ME!

Please cancel!

KAREN MCCUMBER

119 BAKER STREET

ANDERSON, SC 29625

EMAIL:

kenmcc71@***.com OR taffyeelizabeth@***.com

I do not have an order number, BUT you must have my address since I am still getting it monthly!!

See attached picture of the cream. I like the eye cream, but cannot afford it. Please cancel my monthly subscription.

thank you.

thank you.

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thank you.

BIGGEST SCAM !! Ordered a sample of eye wrinkle cream for $5.95 on the advice of KELLY RIPA on her morning show in early February 2017.

SHAME ON KELLY RIPA FOR BEING PART OF THIS SCAM!!! I called that afternoon to be sure that there was only one charge and would only get one sample. They said it would be only one charge. When asked for verification of only one item to be shipped, Allusive eye wrinkle cream, a free sample, I was told I would get this one item at the "sample price" of $5.95.

We received 2 items in one box, not only one shipment but two. We have been charged $89.95 and $85.95 for each item. We only requested one sample type initially. Each month for two months, we were shipped both items in one box.

When we recently received our credit card bill, we found 2 charges on 2 different dates for the above charges. When we called to demand a refund for unauthorized charges, they refused to refund and would not accept returns. They asked for cancellation number and we were told by the girl that gave us the assurance of the cancellation, no cancellation number was given to us. We called to cancel the above charges and to stop sending us these or any other items.

THEY DID NOT AGAIN GIVE A CANCELLATION NUMBER WHEN WE CANCELLED SEVERAL DAYS AGO ---BUT THEN ASKED FOR CANCELLATION NUMBER WHEN ASKED FOR REFUND WHICH WE DID NOT GET THEN OR EVEN NOW. We contacted the credit card company and they were very familiar with the scam.

They reversed charges and put this transaction in dispute. This will probably go on for several months and am very disappointed in KELLY RIPA for recommending this product--I WONDER IF SHE EVEN KNEW ABOUT THIS SCAM AND WHAT HER CUT IS ON THIS VERY DECEITFUL SCAM.

I have really bad bags under my eyes so I wanted to try Soliel; I ordered the Soliel and was given a choice to add Lumanere, which I did, with the only charge being for shipping. There was absolutely nothing about a 14 day trial period before being charged full price.

I'm very computer literate and I always look for the "gotcha". I received an email confirming the order, but the total charge for both was $28; this included two $10 charges for each product (handling? unclear notation on the charges) plus shipping, which was a reasonable charge. Again, there was nothing on the confirmation email to alert me that this was a 14-day free trial.

I tried both products, but especially the eye cream, for close to a month. There was absolutely no difference or improvements. When I received my credit card statement, I saw three charges that added up to the $28 I agreed to pay. Then, further down there were 2 more charges for almost $90 each with descriptions and different phone numbers.

I called the phone number for one of the products and got options for each for reorders. Finally, by pressing 0, I got a customer representative named David. David explained that, since I didn't return the products within 14 days, I was charged the full price for each. First, I went through cancelling the "automatic reorders" so that I would get charged again; I haven't had another credit card statement since then, so I have only his assurance that I won't be charged again.

Then I told him I wanted the $90 charges credited back to my account. David told me that he couldn't do that so I told him I would write as many negative reviews to warn others; that didn't help. Then I told him I was going to dispute the charge with my credit card company. He said something like "Are you saying you are going to dispute the charge" as if he had to get that statement confirmed and then said he could credit half of the charge back.

I told him that was good enough and that I wanted to talk to a supervisor. After continuing to complain, he finally told me that if I returned the products, he could credit the full amount but that I would be responsible for the return postage. Note that, even though I was initially talking about one of the products, I made sure that he was taking care of cancelling reorders for BOTH products. I still felt that I was being ripped off, so I insisted on speaking to a supervisor.

He said I would receive a call in 24 to 48 hours. I asked what the caller ID would show, since I don't answer phone calls from unfamiliar numbers and he told me it would show the number I just called. While I was on the phone, I got information on how to return the products and he gave me specific info on the address and to write certain numbers on the outside of the envelope. He gave me this information reluctantly as if he really didn't want to do that.

I asked how I could be sure that they would credit my account and he said if I followed his instructions I would get the credit. Not exactly encouraging! No one called within a week, so finally, I bought a padded envelope and mailed the product back, following his instructions to the letter. Then I called my credit card company (I've used the same credit union for over 25 years) and the young lady informed me that she could remove the charges BUT I would have to get a new credit card to do so.

That isn't appealing to me because, as a business person, I have a number of recurrent charges that I would then have to notify of the changes - plus it would leave me without a credit card (I have only one) for up to 10 days. Finally I decided not to do that although, if I receive further charges, I may have to go that route. So, my main complaint is that the terms of the "free trial" weren't spelled out anywhere - including any fine print or on my confirmation email. If the products didn't work, I was already out $28, but I could live with that.

But I couldn't live with another $180 for the products that are worthless. My secondary complaint is that I was totally at the mercy of this unscrupulous company who is taking advantage of people every day. They obviously have a routine starting with they can't refund the money, they can refund half of the money and then they can refund all of the money if you say the right things during the call.

At the end of my call with David, I remarked that I bet he dealt with these calls all day long and his reply was "That's my day" so they know that the product is worthless and that they've got peoples' money and credit card or bank account number and they can really do whatever they want to do. Just don't go into this unless you know especially that it is a 14 day free trial and it will cost you more money to get out of it.

AND Without permission took the payments out of my hubands business account. I never AUTHORIZED THAT!

I informed my bank manager to report anymore attempts to charge anything of that nature without our permission. they'll trick u, try a free sample and then they start coming sometimes as fast as 2 weeeks. I am PISSED! tTrust I am taking this all the way.

My attorney is looking into some things about false advertisement. DONT DO IT!!!!!!!! Stacey I will never fall for that again and I hope ladies out there do not. I am located in the St.

Louis metro area. Please take heed to this blog!!!!!!!

They promise you a 14 day free trial, believe me if you don't cancel in 14 days you will be charged no matter what! They charged me $89.84 for the facial cream and $88.62 for the eye cream after I cancelled.

When I called to find out why they said I cancelled on the 15th day. (weekends included). Mind you, I already paid $$3.86 for the facial cream and $4.71 for the eye cream that was supposed to be free! So in total I have paid $247.03 because it includes bank fees on a product I'm not sure even works!

I'm so pissed, what a scram.

I never would have agreed to this, however I take full responsibility for not reading all the bad reviews this product has gotten. This company should be ashamed of these selves, customers should be warned about your trickery!