Not resolved

I ordered a trial after carefully reading all the fine print to make sure there were no automatic refills. I received one additional shipment, which I did not want, so I called the company so I could return it for credit.

They stated that there were no returns allowed; that somewhere on the website it said I had to call within 14 days. This was nowhere stated with the product received, and, of course, I had no reason to look at the website. When I checked my credit report, I found that I had been charged for three items, two face creams and one eye cream, I have received only the one item, though two of the three were supposed shipped some time ago.

I have filed a complain with my credit card company. By the way, the creams are completely ineffective.

Product or Service Mentioned: Lumare Cream Free Trial.

Reason of review: Problems with payment.

Company wrote 0 public responses to the review from Jul 03, 2017.
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