I ordered trial sizes of Lumare Skin Serum and Eye Cream for the cost of shipping.6 weeks later I find my account charged $98.71 and $89.77 without my authorization.
The customer service rep claimed I had 14 days to cancel, but there is nothing on their site that makes this statement. I also didn't receive an email when I purchased the trial sizes and there was no paperwork in the shipment received that said anything about cancelling within 14 days.
I was told today that the shipment is on its way and given RMA #'s.We'll see if I get the products and if I actually get a refund.
More Review Details
What I liked
What I disliked
- Business model and trickery
- Sneaky and dishonest
- Reason of review:
- False advertising
- Preferred solution:
- Full refund
- Monetary loss:
- Product or service
- Lumare Skin Trial
- Review category
- Cosmetics and Toiletries
Author wants to be contacted by the company. Learn more ›
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