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I ordered trial sizes of Lumare Skin Serum and Eye Cream for the cost of shipping. 6 weeks later I find my account charged $98.71 and $89.77 without my authorization.

The customer service rep claimed I had 14 days to cancel, but there is nothing on their site that makes this statement. I also didn't receive an email when I purchased the trial sizes and there was no paperwork in the shipment received that said anything about cancelling within 14 days.

I was told today that the shipment is on its way and given RMA #'s. We'll see if I get the products and if I actually get a refund.

Reason of review: False advertising.

Monetary Loss: $188.

Preferred solution: Full refund.

Lumare Cons: Business model and trickery, Sneaky and dishonest.

Location: Hutchinson, Minnesota

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